Follow up on my problem with Bosch Tools
I appreciate everyone’s feedback on my recent posting re: problems with Bosch Tools. What I gathered from most responses is that Bosch puts out a quality product and that maybe I just had a bit of bad luck with my 14v cordless drill and the Power Box.
I contacted Bosch cust service and they could not have been more helpful. With the drill, they overnighted me a new unit and paid for the return shipment of the broken one. Done in one day! (I can’t go without my drill because of work, even if it is not working 100%).
Regarding the Power Box, the rep admitted that the original design had some problems with radio reception (I couldn’t get a station broadcast less than five miles away) and that if you left a battery in the charger after you turned off the power, it would drain the battery. She said that both these problems had been adressed in the updated version. They are shipping me a new unit and will pay for return shipment of the original.
All in all, they stood behind their product and provided great customer service. I just hope that my experience with the drill and the Power Box was an isolated instance and that my future purchases of Bosch tools are a little more trouble free.
Thanks again to all of you that provided feedback.
Brian…..Bayview Renovations
Replies
Bravo!! Thanks for posting the update!
forestgirl -- you can take the girl out of the forest, but you can't take the forest out of the girl ;-)
Another proud member of the "I Rocked With ToolDoc Club" .... :>)
That's great! Glad to hear of companies standing behind thier products!
John
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