What is this BS With This Site
I’ve written before that I cannot view videos. Now I am getting a pop-up saying that I get one free article to view. Log out and log back in does nothing. I’ve paid for a full membership. How many more people need to say what is going wrong with this site? Is this Ben person the only one who will give lip service to what is happening? This is a very valuable site and we do not deserve to be dealing with this. Worse – this is a breach of agreement that has other ramifications.
Who do we need to light a fire under to get this finally resolved?
I had the same problems for a while. I couldn't access anything, and it told me I had used all my free articles. I sent several emails, and was told my subscription ran out in December. According to My Account on the website, it ran until March 22, 2023, and was supposed to autorenew.
I renewed anyway, and can access everything again. I wrote the date I renewed in a prominent spot so I don't have to go digging through months of bills to find the information. Which should absolutely not be necessary.
10 days later, I got a notice via snail mail that my subscription was up in February.
Any more shenanigans and I'm just going to say goodbye. I'm only willing to deal with so much incompetence. It's fantastic content, but this is just insanity.
I had the same issue. Sent an email to support and they fixed it within 72 hours. Apparently when I renewed the funds went to "unapplied credit".
Everything works fine now.
I had a similar problem and actually called customer service. I know it can sometimes be difficult to get through, but when I did, they were really quite helpful. In my case we found that my account number had been changed during the conversion to a new system. It happens. I've been there. In a few minutes I was back in business with auto renew reestablished.
I suggest calling customer service just not on Monday morning when everyone else is calling. I think I chose mid-week and early morning. My wait time was about 15 minutes.
Same problem here the last few days. I haven't lost my account as other and have no problems to read most articles and current magazine...well, now I can only read first 21 pages?!. It's different problems all the time. Seems like a major retake rather than just putting out fires would be motivated.