Triton Router doesn’t lower all the way? Help or US contact number requested
The router is the 3.25 HP, TRA001 model. When lowering the collet it feels like it hits a hard stop about 1″ from the base. This happened before and I jiggled and fiddled with all the knobs. When pushing the knob in the handle deeper than normal and twisting the knob side-to-side, it freed up and allowed the collet to extend as far as possible through the baseplate. It is stuck again and I can’t get it unstuck. Any ideas?
I’d also like to find a repair center in the US. The website “find a dealer” function did not find anything in the central Ohio area. Does anyone know how to speak to a Triton representative in the US?
I will not buy another Triton product until they get easy access to USA based customer service representatives and repair centers..
Replies
Triton Contact Info
Diane McGrath
Customer Service
HTC Products, Inc.
Home of Triton and Portamate
Information
6520 Bethuy Road
Fair Haven, Mi 48023
586-725-2701-PHONE
586-716-8266-FAX
[email protected]
Sir..
I have no idea. I looked around the net for negative post about your router. I found none that seemed reasonable in my mind.
I do not understand what you posted? Are you sure that you did not set some adjustable 'stop' that would prevent the router to go down further?
I am NOT saying you are wrong about what you posted. I only think that you get very upset easily...
Getting upset just makes a bad day get much worse than it really is...
As a point.. I have a Bosh router that works great! I can NEVER get a bit out of the collet without hammering on the bit.. Pain in the butt for sure..
Calm down and 'look' at the tool from all angles. See if anything is preventing the router housing to lower into the base further.
A human eye can see many things, IF, we choose to see what we are really looking at...
I wasn't upset
WillGeorge:
I believe my words were misinterpreted. The statement regarding my unwillingness to purchase another Triton product was not an emotional one. It was simply a statement of fact. Not being able to speak to a US based representative is a show stopper for me. Now that I have US contact info, I will consider Triton when making additional purchases.
Router switch must be in "off" position to fully lower collet
I received the following response from my inquiry to Triton. The customer service representative correctly diagnosed the issue. Hurray. Now I can continue using this fine product in the manner designed.
From:info [mailto:[email protected]]
Sent: Tuesday, July 27, 2010 9:01 AM
To: ****************************
Subject: FW: Contact Us Form
Christopher,
Thank you for your inquiry with us.
This may sound odd, but did you actually turn the power off on the router itself?? If not, you will not be able to get the collet to fully retract. What happens is when the power is cut through an auxillary, the router does not fully cycle. This makes in impossible to change out the bit. If this is not the issue, then we can explore other options. We do all of the warranty repair here. We stand behind the Triton products 100% and will advise you with any issues or questions you may have. My apologies for the confusion with the Triton web site, however we do not own the web site and we are working with our partners at Triton to get the pertinent information added to the web site. Please feel free to contact us at anytime with any questions you may have, any of our customer service representatives can assist you .
Kind Regards,
Diane McGrath
Customer Service
HTC Products, Inc.
Home of Triton and Portamate
Information
6520 Bethuy Road
Fair Haven, Mi 48023
586-725-2701-PHONE
586-716-8266-FAX
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