I purchased a 7 1/2 Low Angle Jointer last year and while using it for the first time to surface the top of my new workbench I really wished that the mouth was a bit smaller. It’s not adjustable so I had to deal with it. Otherwise a very fine tool. A few months later I noticed that Lie-Nielsen had changed the design to include an adjustable mouth opening. I called Lie-Nielsen and asked if mine could be modified to the adjustable mouth style and was told that it was a different casting and there was not enough thickness in the old casting to remachine. Oh well!

A couple of months ago I was reading here about the great Lie-Nielsen customer service a Knot head had received and thought again that I would really like the adjustable mouth version and I was going to ask Lie-Nielsen if they could help. So I called and spoke to a lady named Sandy and she said “No problem, send yours in and we will exchange it for an adjustable mouth 7 1/2.” Wow, is that great or what! No charge even!. I did send it in and the new one arrived yesterday. I figured that they would remove my blade and adjusting mechanism and put it in the new body. Not so, I received a brand new, complete 7 1/2.

I was prepared to pay for the upgrade but was told that it would be gratis. They even paid for the return shipping. I can not imagine any company going farther out of their way to keep a customer 100% satisfied than this service. I have a few Veritas planes also, as well as 6 Lie-Nielsen but my first look in the future will go to Maine.

Thanks for a great American company.

Bruce