My intent is to allow my FWW unlimited subscription to expire. So during the last few months I’ve verified (twice!) that my account status is “NO AUTO-RENEW”.
I was surprised to see today that the auto-renew status has changed to YES.
So I changed it back to NO and pressed the submit button.
One hour later I double checked it and it’s back to YES!
I guess I’ll have to get in line with everyone who’s trying to reach customer service.