At the risk of sounding like a crybaby, I’m going to give you all the details of my latest experience at HD. I’m only doing it to get it off my chest. Wife wouldn’t understand.
Some of you may remember my recent posts regarding the Ridgid Table saw(s) I purchased at HD.
A Recap – bought the Ridgid contractor’s saw in late September on clearance. Thought I got a great deal until I realized it didn’t cut straight (Arbor Issues). Called Ridgid tech – they told me to return it and buy a new saw…which I did on October 1. Set up saw #2….it didn’t cut straight either. Same problem. I called my local Ridgid Service contact…he laughed and told me to return that saw too and try another brand. Which I will do.
Went to return the 2nd Ridgid saw yesterday (by the way, this POS weighs a ton and I’ve lifted it, with help, onto and off my truck about 8 times now!). I went to a store closer to my house to return it, not where I bought it. The store would not accept the return!!! 2 weeks after the purchase. Manager says, “Not our problem, that model’s discontinued, return it to the store where you bought it”.
So, drove 30 minutes away and returned it to the store where I bought it. All told, round trip plus 30 minutes in line, 90 minutes of a Sunday wasted!
Anyone know who’s in charge at Loews? Would like to call them and beg them to open a store closer to me.