Just refused to order $200 worth of bits/clamps/etc because of their new policies. Remember when orders over $25 were shipped free. No longer. For my planned $200 order, the shipping neared $20.
Looked up the 1-800-201-7575 customer service number. Twice the answerer disconnected me. And for once, I was being very nice 🙂
Third time I finally talked to a supervisor. She explained that they are strictly an internet company and essentially are instructed to refuse to talk on the phone to “customers”. I stated that I was unhappy about no phone number, the inability to “talk” to anyone, the new shipping costs, and the inability to order by phone. Essentially, she said if I did not like it, tough! Also, I object to the outsourcing to the Philippines Amazon’s lack of customer service!
Sooooooo, I’m boycotting Amazon.com. Why give my money to someone who does not care about my business? I ordered through another dealer, by phone, and it was a pleasant experience. Cost was about the same. The people such as LV, Woodcraft, etc will now get more business. I realize this won’t get the same attention such as Festool or Grizzly threads, but I had to rant.
If you dislike the new Amazon and their policies, then join me and boycott Amazon and shop elsewhere.
Thanks to everyone who chooses to support my boycott request.
WOW, now I feel better!