Having read on this board many examples of lousy customer service, I thought I’d pass along my recent experience when I called Makita’s customer service number. My model 2030 planer is over 30 years old. When I called I did experience a short wait to be connected with a real person, but when I was connected the service tech (Elaine) was knowledgeable and quite willing to help. Before I’d hung up after getting my question answered, there was a copy of the expanded parts diagram, technical service bulletins, and owner’s manual in my email inbox! This is the way customer service should work. Thank you Makita.
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Not as good as Makita maybe, but I just had a pleasant experience with J.C. Whitney. SWMBO drives a '97 Dodge Intrepid and somehow lost the center section of a hubcap (the part that covers the end of the axle and the lug nuts). Just for fun, I thought I see if J.C. Whitney had them as well as a couple of other small parts that need replaced.
I couldn't find any of it in their catalog so I sent them an email on Tuesday describing what I needed. There was an email this morning saying that they only had one of the things I need and an apology for not having it all. The email included the part number and price.
I've emailed questions to other companies and have waited weeks for an answer - if I got a response at all.
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