Many of you have probably noticed a forum regular from Freud named Charles M. I think it’s kind of neat that a manufacturer has a guy who hangs out on the message boards to learn more about people’s likes and dislikes. It’s hard to do that without branching into sales mode, but somehow this guy seems to know how to stay on the right side of that line. During my recent agonizing over which router to buy, Charles M promptly responded to my inquiries. Based on that level of customer support, I bought the Freud FT3000VCE. It had a minor problem when it arrived. It didn’t affect it’s operation, but I wanted it corrected and didn’t want to send the whole router back (I already had it mounted in my table at this point); I really just needed a replacement part without a lot of hassle. An email to Charles M and the part arrived in my mailbox shortly thereafter. These guys are tops in my book. Companies like this seem all too rare today, so I’m tipping my hat to them. It seems that they have a recipe for success. Hanging out on the boards to learn about your customers is one thing. Actually delivering on customer service is another. I’ll admit it, I’m the first guy to slam somebody when they screw up, so I figure I should throw some positive comments on these rare occasions when somebody gets it right.