I posted this information in a related discussion, but I wanted to make sure it gets through, so I am starting a discussion about it as well…
I purchased the DeWalt 735 planer 95 days ago. This number is significant, since it has failed to work properly right at the end of the return period.
Here’s the problem:
You put your stock in, the rollers pull the wood part-way in, then they stop feeding. The wood gets stuck in the middle of the planer and the cutters just hack away until you cut the power. The first time it happened, I thought maybe I just had some debris in there. But I vacuumed out the whole area and then ran it again and it got worse.
Since it failed right after the 90-day return period, I now have a major headache on my hands. The engineers at DeWalt seem to have pinned the life expectancy just right on this one.
This is a pretty expensive planer, and I thought I was buying DeWalt’s big new and improved technology.
Only after I had this problem did I find out that lots of other people have had the same issue with this planer.
I am sick and tired of paying a lot of money for crap!!!!!!!
Edited 12/17/2004 10:24 am ET by Matthew Schenker
Replies
Before you get too upset...
try cleaning the rubber rollers with alcohol and putting a coat of wax on the bed and extension wings. This happens to all planners with rubber feed rollers.
A lot of people complain about this planer.
The solution to your problem is to maintain the machine better.
I use some Slipit on the bed whenever the feed slows down. I don't ever wipe the rollers off, but it cannot hurt.
Whoa! I'm not sticking up for DeWalt, and in fact don't really care for the color yellow, but I'm not sure they're totally at fault here. I've ran probably a 1,000 feet or more of lumber through a Delta 560 and have the same thing happen. These smaller planers have rubber or soft infeed and outfeed rollers. Sawdust builds up on them and causes them to slip, especially if the knives are even slightly dull. It can be aggravating, but until I have the time/ambition to clean the rollers or replace the knives (this morning), I just push it through with a bit of hand pressure. (90% of my lumber is walnut, cherry or q.s. white oak)
The only way you will avoid this with any of the small planers is to go to a bigger planer, with a metal infeed and rubber outfeed rollers. The metal is stippled (roughed, checkered, etc) and grabs the lumber positively.
Alan & Lynette Mikkelsen, Mountain View Farm, est. 1934, Gardens & Fine Woodworking, St. Ignatius, MT
Alan,
I see what you're saying. Of course, I expect to do some maintenance on a machine. But the problem here is that I have hardly used this machine. Except for one 8' 1x6 poplar board, the only thing I have run through it are a few pieces less than 2' in length. I would say I have put through maybe 200 board feet, if even that much.I'm going to open it up today and see if I can diagnose what the problem is.
"I'm going to open it up today and see if I can diagnose what the problem is." so, Matthew, did you figure it out? I gotta say, I can't understand why you didn't try the simplest (is that a word?) solution first, cleaning the rollers, maybe flipping the knives. It doesn't matter that you only ran a few boards through. Maybe there was something on one of those boards that gunked up the rollers.
Anyhoo, if you found some catastrophic failure, I'm sure you feel vindicated. I'm a little uncomfortable, though, with how vehemently you've trashed the DeWalt machine. Keep in mind, I have only one Yellow Machine to my name, and that's a lowly sander, and I have my reservations about DeWalt, but on-line reports and scuttlebut don't indicate that the 734 or 735 are junk.forestgirl -- you can take the girl out of the forest, but you can't take the forest out of the girl ;-)Another proud member of the "I Rocked With ToolDoc Club" .... :>)
Forestgirl,
Yes, maybe that was a little rash of me to get so upset. I'd love to find out it was just a simple fix, and I would be very happy to report that I exaggerated.We'll see tomorrow.Thanks for your counsel!Matthew
Hi FG,
I'm suprised that you would say that the "online scuttlebutt" indicates the 735 is good. ALL I've seem is people complaining about broken drive gears, infeed problems, bad knifes, etc. I've not been around here all that long (1 or 2 years), but I've NEVER ever seen so much negative comentary on a product. Except the PC profile sander, EVERYBODY seems to think that thing is junk. If it were one or two comments every now and then, I say operator error or a rare lemon, but this thing seems to be full of bugs. I almost bought it when it came out, now I wouldn't give more than $150 for one. BTW, I am a pretty big DeWALT fan. As a contractor I use a lot of their carpentry tools with no problems.
Mathew, based on others experience unless you are willing to return it 3 times to get one that works you should try your damdest to trade for something else. There are two posts in this string claiming the had two return 3 units to get a good one! Thats just wrong.
Mikeplease excuse my spelling.
Mike,
the ones that returned were destroyed were from shipping damage or handling at Amazon. The packaging on the units leaves alot to be desired for parcel service. For sitting on a pallet and being delivered to a store, it is sufficient.
3 destroyed ones from UPS/Fedex, three returned
1 picked up from a local retailer - excellent.
I've run hundreds of BF of stock thru my machine and am still on the original side of the knives.
First of all, what I stated was that the reports, etc., "...don't indicate that the 734 or 735 are junk." I'm aware of the sprocket problems with the 2003 production run of the 735. When ToolGuy wrote about this in 18281.1 he did not mention the 734 as sharing the same problem.
I have seen, I'm certain, more positive than negative reports about these planers. That's not to say that DeWalt shouldn't get coal in their stocking for releasing a product that had serious problems. I really don't understand why they don't test their products more carefully than they do. But I am still of the opinion that the 734/5 are far from junk, and if someone wants to give me a 735 for Christmas (with a production date in 2004, LOL) I'll gladly accept.forestgirl -- you can take the girl out of the forest, but you can't take the forest out of the girl ;-)Another proud member of the "I Rocked With ToolDoc Club" .... :>)
Forestgirl,
I wasn't questioning your statements. I understood what you meant, and I agree that I should not have called them "junk." I try to give a tool company a second, even a third, chance.For the record, however, my DW735 was purchased in September 2004. From what I have read, the sprocket problem was supposedly fixed by then. Maybe I got one of the leftovers?Anyway, on the positive side, I got an e-mail today from Amazon customer service. It was from someone named "Tara M." We got a lot further this time. Tara has made arrangements for UPS to pick up the planer from my house and take it back. She said they will pick it up in 3-5 days. Sounds like Amazon came through for me this time.Of course, it leaves me with the burning question: which planer should I get now? Should I give the DW735 a second chance?
Hi Matthew, you still hangin' in there? Glad to hear you are now getting somewhere with Amazon (not to mention Tara -- UhOh! LOL). Note the post you responded to was addressed to Mike. I wasn't going to get in the way of your rant, and besides that, I might've called it "junk" too if I were in the middle of a bunch of projects this time of the year. Actually, I'm pretty sure I would have come up with a few stronger words than that!
As to the date, ToolGuy specified where to look for the production date. Did you see his post (I think I gave a link for it).
Good luck -- hope everything works out in the long run!forestgirl -- you can take the girl out of the forest, but you can't take the forest out of the girl ;-)Another proud member of the "I Rocked With ToolDoc Club" .... :>)
Forestgirl,
I knew you were responding to Mike. I just wanted to make sure you knew that I understood your comments (OK, that's confusing, but you see what I mean).I didn't see the link for checking the production date. If you get a chance, pot it up here again. It doesn't make a difference on this particular machine, since it's going back to Amazon, but it might be interesting for potential customers to know if this one has a later production date and still has the sprocket problem. Also, if I am going to buy another DW735, it would also be nice for me to be able to check the production. I'll check it right there in the store, and if it hasn't been produced in the last week or two, I'll choose another one. OK, I'm exaggerating.Thanks for your voice of reason Forestgirl!
Edited 12/21/2004 10:04 am ET by Matthew Schenker
Here it is:http://forums.taunton.com/tp-knots/messages?msg=18281.1
Thanks goes to ToolGuy for providing the info!forestgirl -- you can take the girl out of the forest, but you can't take the forest out of the girl ;-)Another proud member of the "I Rocked With ToolDoc Club" .... :>)
Forestgirl,
Thanks for the information. I'll go check it today.
I checked out the date information on my planer. Here is the code I see on my box:200404I assume this means the planer was produced in April 2004? Is this supposed to be before or after the sprocket issue was resolved? Anyway, Amazon is coming today to pick up the planer. I think I'll go to Lowe's and Home Depot and see if they have any planers with 200410 or something like that!
usually on date codes the 2nd set of numbers refers to the week produced, 200404 would be the 4th week of production in 2004.
Craig,
Sorry if this question is rather thick, but would the 4th week of production mean the planer was produced in the fourth week of January 2004?I'm trying to figure out this system so that if I buy another DeWalt DW735, I'll know aproximately when it was produced.As an update: I repacked this thing, which means that parts never go back in the box the way they are supposed to. I then hauled it back up to my front porch from my basement. At 100 LBS., that wasn't much fun. Now I have no planer for lots of projects at crunch time.DeWalt is not my favorite company right about now.
Theoretically if they work the first week in January, but some factories shut down here & there occassionally.
I understand about the situation, It's happened to me before as well.
Junk is junk no matter what color it is. In close to 40 years of woodworking, I have never used a Dewalt tool I liked. Even some of the old RA saws were junk. Some just go nuts for those yellow tools. Can't figure it out but don't want to.DJK
I am on my third DW735 and so far it is doing fine. The dilemma one has with this machine is that it is clearly a superior machine to the Delta(finish and features) , or any others, but with the quality issues, does one take a chance on it. I obviously did, primarily because I have a local supplier and can return it if it goes bad; I am not sure I would do so if I was dealing with an internet supplier, like Amazon.
You put it right when you described the dilemma with this machine. I considered the Delta and Hitachi 13" models, and the DeWalt looks nicer than both of them. However, the DeWalt is at least $100 more expensive than the Delta or the Hitachi, and you have to spend an extra $40 for infeed/outfeed tables on the DW735 (they are included with the Delta and Hitachi). The DeWalt has nice controls, nice blade-changing options, and other features I like. That's why I chose it. But if the machine does not hold up to even light usage, then what's the use of all those "advanced" features?I'm leaning towards giving the DW735 another shot, because of all those features. This time, I'll buy it at Home Depot or at Lowe's. That way, if there is an issue, it's easy to return it.This is not fun...
Edited 12/21/2004 9:56 am ET by Matthew Schenker
I have the 735 and it has run fine for me so far. Since you have said you will be opening it to diagnose the problem - have you flipped or changed the blades yet? Mine would not cut for crap after a while, it began to kick its breaker and would run slow or not pull through, until I I did the same and flipped the blades. It was good as new.
I find that it is very different in this respect from my now deceased Delte 12-540 12" planer (the armature burned out after many hours of running) - the only thing that happened when its blades became dull was that the cut quality became very poor as I recall.
If you're going to spend $500 or so for a planer why nt get a 15" Grizzly with metal rollers and this would not be a problem!!
Have you contacted Dewalt? If so, what was their response? I'm thinking of buying the same model, I would be interested to hear how they deal with this problem.
There are more old drunkards than old doctors. Ben Franklin
Well, funny you should ask that. I've been trying to reach DeWalt all afternoon, but there is a recording saying "we are experiencing a power failure. Please hang up and call back again later."When it rains it pours!All I know is, I have a bunch of orders I have to get done for the holidays, and I was expecting to use my DeWalt planer for it.
Wow! I was literally days away from buying a 735. Now I'm going to take a little more time to find a planer with metal infeed rollers. I have an old Ryobi 10" planer which I've replaced the rubber rollers on which has worked fine since then. I wanted to upgrade with a wider cut. The timing of your post is beneficial to me, thanks.There are more old drunkards than old doctors. Ben Franklin
Glad my situation can help someone.Unfortunately, for me, I did not learn about this problem until after I bought it.I'll keep you informed of what happens... But for now, I would stay away from the DeWalt DW735 planer.
You might also wait before buying from Amazon.When I first got into this mess, I sent an e-mail message to Amazon's so-called "customer service" department about my situation. There is no phone number for Amazon anywhere on their Web site. A little later, I got a form response back from someone who only gave his first name as "Gupta." His e-mail referred me to Amazon's returns page, and said I should use that form to return the DeWalt DW735 planer. I responded to "Gupta," saying that the returns page did not allow me to return the planer and that my problem was not resolved. I asked to speak to a customer service representative. I got another form e-mail back telling me that the e-mail address I responded to (Gupta's) was not set up to receive messages. They gave me another e-mail address to write to. I wrote to that address, repeating my request to speak with someone, on the phone if possible. A little later, I received another form response letting me know they received my message.Are there any real people at Amazon?
Edited 12/18/2004 9:09 am ET by Matthew Schenker
LOL ...........not at you but only because it sounds so familiar. Awhile back I wanted to buy PC's Model100H "Heritage Edition" router. The 100H was a limited run of the Model 100 w/ all metal aluminum polished housing. Amazon's website showed a picture of the standard router. Three times I inquired whether the picture or the printed info was correct. Never got a proper anwser, only some gibberish from someone named ........... "Gupta". What I finally did and probrably what you should do, is to call Tool Crib directly. 1-800-884-9132 7-7CST M-F (Customer Service) or 1-800-358-3096 M-F 5-7CST, 7-5CST Sat (Tech Support) Hopefully you'll get a little more help.
jc,
Yes, that is rather humorous. I guess "Gupta" gets around! I wonder if that is some kind of inside joke, or a code word for something only Amazon employees know about.I didn't think of calling Tool Crib, since Amazon is the seller. But that does make sense.One of these days, perhaps I'll get to meet "Gupta." Something tells me that I would be taking a cross-Atlantic flight to meet him/her/it.
I think that you are more likly to meet your 'Gupta' on a trans Pacific flight with a high altitude para drop onto a 10 sq.m uninhabited atoll. Alas, do not expect a palm tree to shade you from the midday sun
JC, Tool Crib! What an excellent idea, since that's where the planer came from no doubt. You are sooooooooo smart.
As to the picture mix-up, at the bottom of each Amazon product page, there is a big blue "Suggestion Box" to report errors or problems. One of the choices is "Product information is incorrect." There's also a box to write comments or provide examples in. That's the place to go! I'll bet there's one somewhat overwhelmed person (Gupta or otherwise) who get's all the messages checked "Product information is incorrect" notices and runs around finding the right picture for the right tool. LOL!
forestgirl -- you can take the girl out of the forest, but you can't take the forest out of the girl ;-)Another proud member of the "I Rocked With ToolDoc Club" .... :>)
Edited 12/18/2004 11:59 am ET by forestgirl
"Gupta"!!? Must be a cousin of "Offtah"! "WISH IN ONE HAND, #### IN THE OTHER AND SEE WHICH FILLS UP FIRST"
Matthew Schenker:
RE: No Amazon phone number
A journalist recently investigated this phenomenon. See the following post to MSN's Slate Magazine http://slate.msn.com/id/2111081/
It lists the number.
Happy Holidays
Matthew-
I had 3 destroyed 735's from Amazon. Sent them all back. Bought one locally, have had no problems. I really think its in the luck of the draw what problems people have with different product. These are assembled on a production line in mass quantities with little packaging to protect them.
Craig,
Over the weekend, I polished the planer tables with wax, as many people have suggested. I also lifted the planer up to full height and ran the machine, looking at the rollers. The planer table is very shiny and makes a nice mirror, so I can get a very clear view of the rollers.The rollers act funny. They turn normally for a few seconds, then they stop turning for a second or two, then kind of jump and turn again, then stop again. I'm doing this with no wood in the planer -- just the planer itself running.I'm going to see if DeWalt's "power failure" is over.Still no word back from "Gupta."
If the rollers are turning erratically then something in the drive system has failed, most likely a sprocket has broken or come loose. You will need to take off the machine's covers over the drive mechanism to diagnose the problem.
John W.
Matt,
The drive sprocket is located under the black cover on the rleft of the machine as you feed it. The cover can be removed with (I think) 4 screws. From there you should be able to see the sprocket, chain and tentioner. It's got to be one of those three. I'd bet first on the sprocket, next on the spring than keeps the dirve under tenion (it looks like a bicycle tentioner). Pop the cover, your problem should be fairly obvious from there. Sorry to hear of your problems with your machine. As I've said, I'm a big fan of mine. Best of luck.
Cheers,
Eric
Eric,
Well, this one is going back. Whether or not I end up buying another one of the same model remains to be seen. I have to say that I liked this machine a lot until it stopped working. The controls and the capacity are all very nice. I'll have to decide if the potential positives of this planer outweigh the positives of other planers, and whether it's worth taking a chance.
Matthew,
I was at the point of investing in a 15" planer after the fiasco with Amazon, but gave it one more chance buying locally, inspected the unit before I left the store, and it has been great. I don't think I would consider another benchtop unit other than the 735. I also have a 733 & tried the 734.
I see alot of people posting of problems they are aware of, fewer posting of having an unresolved problem. My question is, how many of the people posting about the problem are actual owners that have experienced the problem? What is the ratio of postings of a problem vs. the actual problem count? Amazon did take all 3 units back, and I did have some experience with CSR's that did not understand the magnitude of the damage & told me to call the DW s/c to get replacement parts...yada yada yada, which was probably just their scripted response on their computer screens. I didn't accept this answer and finally got thru to someone that understood the severity of the damage. I doubt toolguy would tell that to anyone if they bought one from him & it was destroyed in shipping.
If you like the machine, see if you can get it locally, if there is any problem or inkling of one, return it under the 30 day period.
I have also had frustrating experiences with Amazon.
I have a Jet bandsaw that was under warranty and needed a part. Called Jet, they said call Amazon. Called Amazon, who said call Jet. Called Jet again, who said that Amazon's policy is that Amazon must handle all warranty claims.
Jet called Amazon to explain to Gupta what Amazon's policy was. Gupta took the information from me (imagine explaining what a trunnion is) and said he would forward it to the people who would decide whether or not to honor the warranty.
There is no one who could tell me whether or not I could get the part. Gupta even told me that the people who make these decisions are not reachable. God forbid there's ever a fire in their buiding, they'd all perish for lack of a telephone.
For what it's worth, the folks at Jet had a hard time believing the whole thing too. They were extremely helpful.
When I later needed another warranty part, I called Jet directly and explained to them that I would rather pay for the part than deal with Amazon's warranty service again. Jet sent me the part, free of charge, within three days.
I have serious reservations about buying large tools from Amazon. I shared my frustration with Amazon, and they were awfully sorry to hear about it. I feel much better now.(haha)
"Amazon must handle all warranty claims." That's nonsense!!! The warrantee is a manufacturer's warrantee. I can see where, if the entire machine needs to be returned, Amazon would handle it, but when it comes to parts and such, Jet must handle it. I suspect the person/people you talked to at Jet had misinterpreted something.forestgirl -- you can take the girl out of the forest, but you can't take the forest out of the girl ;-)Another proud member of the "I Rocked With ToolDoc Club" .... :>)
The warrantee is a manufacturer's warrantee. I can see where, if the entire machine needs to be returned, Amazon would handle it, but when it comes to parts and such, Jet must handle it.
You'd think so, wouldn't you?
The lady at Jet ended up getting me on a three way conference call with the Amazon people. She seemed almost as frustrated as I was, because, as you are surely aware, Amazon has to get the part from Jet.
I called Jet first, because, as you point out, it was a manufacturer's warranty. They explained that Amazon insists that all warranty issues for machines they sold go through them. They also said Amazon was the only distributor to insist on this.
Amazon did offer to take the machine back. It was a little over a year old (2 year warranty), and it was really not worth the trouble to ship it, etc., for a $15 part.
This all happened a little over a year ago; it may have since changed.
Hey all
Wow I'm surprised to hear about all the problems you guys have had with Amazon I have never had a problem with them once and they have always rectified any questions I've ever had. Maybe it all leads back to this Gupta fellow lol some kind of Amazon saboteur. Anyway here is a phone number for Amazon Customer Service 1-800-201-7575
later
centaur76
Luckily, I bought my Jest 14" bandsaw from a local dealer (Coastal Tools). I would never order a major power tool from Amazon after this experience. From now on, Amazon is parts and small items for me.
Matthew -My daughter worked for Amazon for a couple years. Customer service. They sent her to India to train telephone support people. Three months after she got back she was let go. Most if not all customer support at Amazon is off shore (to US customers, that is). My opinion: They should have stayed in the book business............
From Beautiful Skagit Co. Wa.
Dennis
Dennis,
You're probably right.I returned my planer to Amazon, and I am looking to buy another one soon, at a local distributor.
Matthew,
FWIW, I recently considered the 735 as well. I've had a 733 for a couple years now and am very happy with it, but recently run into a large pile of Red Oak (3400 bf) that will need to be planed. Knowing the 733 was too small, I looked into the 735.
By the time I added the stand and infeed/outfeed rollers, I was at $650 for the unit. Add a little more for the dust collecting trash can kit, as well.
So, I looked at the next level up, the 15" Shop Fox, at $675. For my $25, I got the rollers, stand, 300 lbs more heft, and a true production machine. After a few weeks, I really like the Shop Fox. It's quieter than the DeWalt, and so much more powerful that it isn't even funny. What a machine!
Two drawbacks vs. the DeWalt: 1) If you're used to the smaller planers, it's very easy to take off too much in a pass. 1/2 turn on the handle will yield you 1/8" it seems. Be careful. 2) Snipe. My little 733 didn't even know what it was; the larger planers do. A little sanding can take care of the snipe, but it's certainly more noticable than the old 733. In fact, I'm keeping the 733 around just to do the last pass.
Hope this "review" helps.
I am not familiar with the ShopFox 15" planer, but if it has bed rollers, they might need a dwonward adjsutment to reduce or eliminate the snipe. Some of hte big older planers had an on/off arm for the bed rollers, where you would run rough stock with the rollers up, to promote ease of passage, and then down for the finish passes. Just a thought.Alan
http://www.alanturnerfurnituremaker.com
Alan,
Thanks for the advice. I'll try to lower the rollers.
I believe the setup called for .015 or something like that above the bed. I'll try lowering them.
Matthew:
Try raising your outfeed table a little bit, which will in turn apply a bit more upward pressure. I have an earlier model DeWalt planer, and I remember doing this and it helped. As well, taking small cuts might help.
Don
I have the same planer and I like it a lot. The same thing happened to me after a couple of months use. All you do to fix it is unplug it, crank it up to 6” or so, reach it and clean the rollers with mineral spirits or denatured alcohol, and put a coat of bee’s wax on the bed. It should then work like a champ. To fully clean the rollers, you may have to plug it in and cycle it until you see unclean roller surface (keeping your hands clear as it cycles, of course).
Matthew.
My six penny worth. I had the same problem, after 5/6 years with my 733 [240volt version].I unplugged, turned upside down and cleaned the rubber rollers with white spirits, turning the rollers by spinning the cutter head. Only took a few minutes. As a check turned part of one roller first, and then pushed my fingers along the cleaned portion, and compared against the untouch roller. The comparison was so obvious; along the cleaned portion my fingers grabbed, on the uncleaned I was on polished iceskates.
As long as I do not try and take too great a cut the timber now runs through perfectly. This aside, the machine has performed up to expectations. I also have a DeWalt 9" saw, jigsaw, and biscuit jointer and am more than happy with their performance, so I would have to give a tick in the very good box for DeWalt.
but I quail at your problems with the suppliers!!!!.
I have a 733 as well. Do you know if these machines are able to convert to 220 or they must be ordered that way?
You confuse me, or maybe I am confusing myself. My understanding is that 220 or 240 or 220/240 is the same, not to be confused with 110/120, which is burnout teritory. And to ensure that the despatch department send the correct wattage to the correct country the different wattages are given different titles. Simple, but that is me.
What is the wattage of your machine?. If 120 I do not believe it will work in 240 territory. I believe there are transformers for such things as hairdryers and razors to help travellers keep their beauty, but have not heard of anything for machines of this nature, but someone else may be able to provide a more intelligent answer.
Matthew,
It's been a couple of years since I got my Delta 13" (from Amazon/Tool Crib) but I've run a lot of lumber through it with no problems and only the slightest bit of snipe. Since I haven't looked at lunchbox planers in a few years I'm not familiar with the supposed benefits of the DeWalt, but at least from my experience the Delta will serve you well. Of course, now that DeWalt has bought them, ...
Wayne
p.s. I am tool agnostic, with a bit of everything. So far I've been quite happy with my DeWalt tools.
I have a 734 planer (the one of the thread you hijacked with your woes about the 735).
I haven't experienced any of your problems in over two years of good steady use. I've run many linear feet (board feet have nothing to do with it) of pine, fir, hickory, alder and oak across the cutter head and your complaint is a total non-issue with my 734.
-- Steve
Enjoy life & do well by it;
http://www.ApacheTrail.com/ww/
Putzger,
Sorry about hijacking your thread... You can hijack mine if you want!I have now been using the new DW735 for a few days, and so far it is performing well.
As we drive on down along the road we can look over at each other, wave and say "Hi, Jack!" :-) :-)-- Steve
Enjoy life & do well by it;
http://www.ApacheTrail.com/ww/
Hi All,
Just wanted to give an update on my DeWalt planer situation.
I'm happy to report that Amazon took back the old planer, refunded my money, and even paid for return shipping, even though it was well beyond their 30-day return period.
With trepidation, I went to my local Woodcraft and bought another DeWalt DW735. I must say, however, I lingered for a long time over those Jet and Powermatic 15" planers!!!!
I've been using the new one fairly extensively for a couple of weeks now. I cleaned the rollers and the tables, and so far the machine is doing very well.
In the end Amazon did come through for me. However, I've decided that whenever possible, I will buy from a local merchant from now on.
Edited 1/16/2005 2:10 pm ET by Matthew Schenker
Hey, Matthew, that's great! Thanks for updating us on the situation.forestgirl -- you can take the girl out of the forest, but you can't take the forest out of the girl ;-)Another proud member of the "I Rocked With ToolDoc Club" .... :>)
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