why do some Company’s have poor P.R. !
Hello All!!! I am a little Tick off. Why do some Company’s have poor Public Relation’s.
Back in July or August of 2007, I purchased some inlay from The Dover Inlay Mfg. Co. Inc. For some strange reason my order went to Barcelona Spain, then Paris France, then back to Barcelona and again back to Paris, it was also sent the Cayman Islands.
Last week I e-mailed them to get some assistance, no reply, again I emailed them again the day after, no reply. This morning I e-mailed them again to reply. On their web site the heading is DEAR VALUED CUSTOMER what a laugh. It is said they have been in business since 1919, The customer keeps them going, without the customer they would be no more. My question is how can they treat the customer that and still stay in business.
I will think twice before I use them again.
Jack
Replies
Cayman Islands????????? Bill & Hillary's $$$$ is there. HHHMMMMMMM
Sparky,
Just for kicks, try ordering something from Hechingers....ouch!!!!!!
-Nazard
PS: I am sorry for your problem. Customer Service ain't what it used to be.
sparky ,
I don't think they can keep the customers if they all get the level of service you did , my guess is they (or the right persons) don't really know what has transpired with your order .
Perhaps if you send them the link for this Knots forum and tell them you posted your concerns, and would love to be able to tell the thousands of knotheads that all was taken care of and you would recommend to all your online Brethren to also feel confident about any future transactions .
dusty
Years ago I bought a lot of inlay from them with excellent service. So I wonder what happened.
they wany t your money! not your business! return customers on the internet is not like brick and motar! no one can see therefore who cares. there i a world of customers one more or less makes no difference.
I'm starting to realize that I'd rather pay more for a decent tool and good C/S than an excellent tool with crap C/S. Eventually, that excellent tool will need parts, and if you can't get them...
Chris @ www.flairwoodwork.spaces.live.com
- Success is not the key to happines. Happiness is the key to success. If you love what you are doing, you will be successful. - Albert Schweitzer
As one can tell from looking at their web site, the Internet really isn't their thing. A lot of small businesses have that problem. You might have more success if you called them.
-Steve
My guess would be is that the spoiled brat Grandchildren are only worried about the bottom line and not the customer. That's if it's still a family owned business.
Work Safe, Count to 10 when your done for the day !!
Bruce S.
Ditto to what Steve said. Many companies have paid to have a web site put up just because everyone says "You must have a web site" and for sure, they need the exposure to keep up with their competition. However, if they are completely hopeless in a technical sense, and aren't focused on hiring people to handle the web correspondence, this kind of disservice occurs.
When an email doesn't get answered, it's time to use the telephone. If you are able to keep your cool and get the immediate problem taken care of, then you can ask to speak to a manager or the owner, and explain how much damage they do to their company by not answering emails.
Forest Girl (Lady) I thank you for your comment, it really gets under my skin, when a firm does not answer your, e-mail, fax, telephone call, or just maybe I am the nut cake, but you spend your dollar ( or more like it they take your money and forget about you. ) and they do not give you the privilege a couple of simple question's about their products.
Thanks for letting me blow off steam.
Jack
P.S. I will call them on monday A. M. will let you all know what was said, if anything ?
Jack, I totally understand the frustration. There's nothing worse than yelling for help (figuratively speaking -- email, phone message, letter, however) and getting absolutely nothing in response.
IMHO, when there's an individual responsible for such irresponsiveness, they should be warned, reschooled if necessary, and then fired (tough love, LOL). If it's a corporate thing (say a family-owned business that just can't adapt to the cyberspace marketplace), they should maybe just list a phone number, no email, and handle things the old-fashioned way.
Hope things go better on Monday!forestgirl -- you can take the girl out of the forest, but you can't take the forest out of the girl ;-)
I think that you are confusing customer service with PR.
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