Unbelievably bad Customer Support – management please step in!
I have been trying unsuccessfully to re-instate my magazine subscription. For some reason – I do not know why – it was cancelled and I could not get into the credit card details on the website to check whether it was up to date (My details have not altered in a few years).
I do not know if Customer Service is staffed by a computer or humans, but I get much the same message and link each time. The link takes me back to the same non-working control centre each time. As I mentioned to CS, it is like Groundhog Day.
I have been a magazine subscriber to FWW forever, and also had an online subscription which, at a grandfather rate, does not cost as much as it I had to start over. I did not want to lose this. But now, after the last email to Customer Service, I appear to have been unsubscribed from this as well!
My last email went like this:
Case id: 45122837
Original Message Follows: ————————
The reply from Customer Service was this:
Thank you for contacting Fine Woodworking.
Please accept our apologies for any inconvenience caused, and thank you for the opportunity to be of service.
As requested, your order has been cancelled.
If we can be of further assistance, please let us know. To ensure your future concerns are handled in a timely fashion, please include all previous e-mail correspondence.
Fine Woodworking Customer Service
Cancelled? Why would they cancel when I requested a subscription?
Getting ready to quit FWW …
Management, please do something.