I picked up Lee Valleys cabinet scraper about a week ago, and i have to say, they are doing a great job with their veritas line of tools. this scraper worked nearly flawlessly out of the box, much like my other veritas tools ( 5 1/4 and their LA block plane) the only problem was that the clamp bar that holds the blade in place had a bad habit of letting shavings get caught below it. this was fixed with a quick trip to the grinder, and after putting a chamfer on the bottom edge, shavings were streaming out. now today i got a package in the mail from lee valley. they had become aware of this problem and had sent me a new improved clamp bar for my scraper absolutely free. I think that Lee Valley deserves a huge amount of credit for this kind of service. for $50 bucks canadian ($30 US) this tool is IMO a great deal, and with service like they have shown me, I will always be one of their customers.
Edited 9/23/2002 9:11:02 PM ET by Andrew
Replies
Rack one up for the consumer. Long as we're patting on the back, Garret Wade has really good customer service as well. Rare to find companies that believe in going a step beyond.
I just had a positive experience today with Shop-Vac Corp. Customer Service. We alway hear about the bad experiences, more people should relay their positive experiences. Everyone benefits when good companies are singled out.
This forum post is now archived. Commenting has been disabled