Yesterday morning I experienced a problem with a five months old (since I got it) machine. I sent them an e-mail with, I believe, a detailed description of the problem. It wasn’t but for two hours later that I received their reply with a possible solution. They are suspecting that a part quit working properly and are sending me a new one right away.
I did not expect (fair is fair…) a response till after the New Year’s.
Best wishes to all for a happy and prosperous ‘current’ year (I mean, what’s left of it…),
Metod
Replies
Grizzly definately has excellent customer service. Woodworkers are their "main" business. Shiraz Balolia, the president of Grizzly, is a hobbiest woodworker himself. He makes beautiful guitars. Every once in a while he pops up as a poster on some of the woodworking forums. Mr. Balolia wants Grizzly customers to be satisfied and return to Grizzly for more tools. Here's a quote from their site:
"Our business has been built around the premise that the customer should receive the best selection, best quality, best customer service and a price that is hard to beat. This philosophy has created continuous growth year after year and a loyal following of over 1.5 million customers nationwide."
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