Replies

1. 
   forestgirl | May 26, 2004 06:56am | #1

   "Seems like good support to me."  No kidding!  Excellent support.

   forestgirl -- you can take the girl out of the forest, but you can't take the forest out of the girl ;-)
   Another proud member of the  "I Rocked With ToolDoc Club" .... :>) 

2. 
   mudman | May 26, 2004 07:06am | #2

   i LIKE THE SOUND OF THAT!

   Mike

3. 
   Mackwood | May 26, 2004 08:44pm | #3

   I've always liked Delta's support/customer service.  I've only dealt with them looking up serial #'s and telling me date of mfg or them sending free copies of old manuals but they seem happy to do these things and I really appreciate it!!

   Enjoy!

   Mack

   "WISH IN ONE HAND, #### IN THE OTHER AND SEE WHICH FILLS UP FIRST"

4. 
   johnkollar | May 26, 2004 09:29pm | #4

   I have always had great Delta experiences.  My jointer came with slight nicks on the blades and I called in and they sent me out a set of new blades and told me to keep the original ones.  I also have their variable speed benchtop drillpress.  When one of the spindles gave out and just about tore the drive mechanism apart they sent me all new parts (About $200) and I was 1 year out of warranty.

   Delta has stood by their product and it is the reason I keep buying.  The only issue I have had was my planer going out of parallel and all they told me was to adjust the chain on the bottom.  Problem is that the adjustment cannot bring the cutter head to parallel with the base.  It either goes more out of parallel, or goes out of parallel in the other direction.  It is confusing me.

   -John

5. 
   utternovice | May 26, 2004 09:52pm | #5

   Also had a great experience with Delta lately.

   I purchased a Unisaw (from a local industrial supply house and Delta warranty center) in January. 

   In February, I noticed that the blade height wasn't staying locked so I called Delta and described my problem - a tech rep called me back within 20 minutes and told me what to look for and what I would need to fix the problem and to call the place where I bought it and they could get me the parts.  Apparently, I had over tightened the blade lock and deformed two locking pins. 

   Called the store where I purchased the saw and told them I had talked to Delta, Delta had told me to get the parts from them.  Was told  and I quote "We can't warranty parts unless we do the work and you have to return the saw here for us to do the work and it will be a couple of weeks before we get the parts and can do the labor."  Counted to 10 and said "Let me get this straight, your telling me that I have to disassemble and re-crate a 450 # saw that took me a day to set up and get running for two pins the size of a pencil eraser."  "Yep."

   Called Delta they asked for the saws serial number, and FedEx'ed the parts.  Took 10 minutes to replace and saw was fixed.  People at the Delta service center were polite, knowledgeable and a pleasure to deal with.

    People at the industrial supply house another matter.

6. 
   Kell | May 27, 2004 04:09am | #6

   Delta sent me parts needed to fix a 12 inch planer that was ~ 9 years old for no charge.  The parts would have been about $150.  I was amazed and wrote a letter to the customer service department praising the company and they sent me a Delta apron.  I have never been anything but thrilled with how they've taken care of me over the years.

   Kell

1. 
   Robbie | May 27, 2004 08:50pm | #7

   I think the best support is the support you never need -- in other words, machinery that doesn't break.  Having said that, it is comforting to know that the company will be there if you do have problems.  I have had similar experience to all of you and it is what keeps me buying Delta and Porter Cable when there are other good brands out there.